Knowledge Base

Our support and technical teams have developed the Qualoupe Knowledge Base to provide easily accessed support and reference material on frequently asked questions and specific technical elements of the software operation.

The full Knowledge Base is searchable using the site-wide search box; alternatively you can browse the full index listing below.

KB0034: Important compatibility announcement for Qualoupe users

Qualoupe is built using a proprietary technology created by Mozilla, the company behind the Firefox web browser. Over time a ...
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KB0033: Using Qualoupe with multi-process Firefox (v48 or later)

Introduction Since version 48, Firefox has defaulted to a multi-process mode for some users (whether or not it's enabled depends ...
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KB0032: Using a Custom Style Sheet

It's possible for an administrator to alter some aspects of the look and feel of Qualoupe by creating a custom ...
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KB0031: Changing the application timeout

Summary By default IIS is configured with a timeout to kill a user's session after 20 minutes of inactivity. Note ...
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KB0030: Accessing the client-side error logs

Summary Occasionally problems in Qualoupe require additional debugging information to be provided. At the server end of the system this ...
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KB0029: Converting Saved Search Launchers to Applications

Summary Qualoupe includes the capability for individual users to save searches that they frequently perform. These searches can then be ...
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If you cannot find what you are looking for, then please contact our support team using the ‘Bug Tracker’ issue management system.

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